Terms of Use Agreement

 This Internet website is provided by A Better Health Nutrition and Vitamin Store (ABHNAVS, aka egetbetter.com, AHM Consultants, and Yokefellows).  Your (Customer) use of this website constitutes acceptance of the following terms. ABHNAVS reserves the right, in its sole discretion, to modify and update these Terms of Use from time to time, so please review this page periodically as you will be bound by such modifications and updates.

General Provisions

ABHNAVS controls and operates this site from its California corporate offices in the United States of America, and the information on this website is presented solely for purposes providing information on health and wellness as well as products and services which we sell and which we feel may be of interest and benefit to others.

Trademarks

The trademarks, logos and service marks (collectively the "Trademarks") displayed on this website are registered and unregistered trademarks of ABHNAVS, its grantees and others. Nothing contained on this website may be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this website. Your misuse of the Trademarks displayed on this website, or any other content on this website, except as provided herein, is strictly prohibited.

Copyrights

Customer should assume that everything you see or read on this website is copyrighted unless otherwise noted and, without the written permission of ABHNAVS, may not be used except as provided in these Terms of Use or in the text on this website. ABHNAVS neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with ABHNAVS. Images, photographs, or illustrations displayed on this website are either the property of or used with permission by ABHNAVS. The use of materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms of Use or specific permission provided elsewhere on this website. Any unauthorized use of the images may violate copyright laws, the laws of privacy and publicity, and communications regulations and statutes. 

Use of Materials on This Website

ABHNAVS maintains this website for your personal information, education, communication, and sales of products and services. Please feel free to browse this website. However, without ABHNAVS’s prior written permission, you may not alter, reproduce, display, upload, download, re-distribute, transmit, create derivative works based on, or otherwise use the content of this site.  Designated trademarks and brands are the property of their respective owners.

Disclaimer

Material at this website may include technical inaccuracies or other errors. Neither ABHNAVS nor any other party involved in producing or making this website available shall be liable for direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, this website.

Manufacturers and suppliers continually change product specifications, descriptions and images.  ABHNAVS tires to keep product descriptions up to date but inaccuracies could exist.  ABHNAVS is not responsible for incorrect or outdated product descriptions, and/or images.  It us the responsibility of the buyer to contact the manufacturer or supplier who produces the brand in question for their latest product information.  Upon request by user, ABHNAVS will provide available manufacturer / supplier contact information for the products which are sold online.

The retailer information supplied on this web site are for the convenience of the consumer and don't imply any association with ABHNAVS other than that of a distributor. The information contained on this web site is intended for general reference purposes only. It is not a substitute for professional medical advice. Always seek the advice of your physician or other qualified health professional before starting any new treatment.  Information changes rapidly and while ABHNAVS and its content providers make efforts to update the content on this website, some information may be out of date. No health information on ABHNAVS, including information about herbal therapies and other dietary supplements, is regulated or evaluated by the Food and Drug Administration and therefore the information should not be used to diagnose, treat, cure or prevent any disease without the supervision of a medical doctor. 

You should carefully read all product packaging materials and labels.  Some  products could contain natural stimulants such as caffeine or ingredients derived from shellfish sources.  If you have a disease (such as heart disease, high blood pressure, diabetes) or a medical condition (such as pregnancy) or are under the age of 18, you should consult with your physician before using the products we sell.

Products and information on this web site should in no way be considered a substitute for treatment by a qualified physician.  If you suspect that you have a medical problem or have continuing symptoms of a serious nature, please seek medical advice immediately.  We do not advocate self-diagnosis or self-medication.  Always consult your physician before beginning or making changes in your diet, supplements or exercise program, for diagnosis and treatment of illness and injuries, and for advice regarding medications. 

ABHNAVS does not warrant that the functional aspects of this website will be error-free or that this website or the server that makes it available are free of viruses or other harmful components. Use and access to this website is at your own risk. Without limiting the foregoing, everything on this website is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions may not allow the exclusion or implied warranties, so some of the above exclusions may not apply to you.

External Links

ABHNAVS has not reviewed all of the sites linked to from this website and, whether or not affiliated with these sites, ABHNAVS is not responsible for their content. The inclusion of any link to such sites does not imply endorsement by ABHNAVS of the sites. The links from this website are for your convenience and you access them at your own risk.
 

Policies

Pricing:

All prices quoted are in US dollars. All prices are listed individually with each product; and are subject to change without notice.

ABHNAVS does not honor prices that are inaccurate. We do our best to prevent pricing errors. If you should find an error in price, please tell us about it. In the event that we confirm a typographical error, we will inform you of the error, and you will be entitled to a 7% discount on your next order. In the event of price errors where listed prices are below correct prices, ABHNAVS will make every attempt to notify you of the error. We have no other responsibilities beyond these.

All orders must meet our minimum amounts in quantity of items and dollar amount.  Any items having $0.00 value are either no longer available for sale or, in the case of free samples, must be accompanied by a minimum order.  Free samples are always limited to quantity 1 per order.  Items described as "discontinued" are present for documentation and historical purposes only.  These items are not for sale even though the online system may indicate a price.

Clearance: 

A product is placed on clearance for two primary reasons:

* The item's "best used by" month/year is close to the current month/year or has occurred within 60 days (these products are a great value, but only limited quantities are available). Exceptions to the 60 day window are refrigerated products such as probiotics where the "best used by" date will be observed.

* The manufacturer has discontinued the product or we have decided that we would no longer carry the product or locate an alternate supplier. This usually occurs when demand for a given product is not sufficient to either manufacture it or keep it in inventory.

The availability of clearance items is limited and once we are sold out of the clearance item, the item cannot be back-ordered. Orders are processed on a first-come, first-serve basis. If the item was not a discontinued product, you should still be able to purchase the product at its current online store price.
 
ALL sales of clearance items are final.

In the event of any differences in prices, the product retail price will take precedence over the prices on the clearance page.

Sales Taxes:

ABHNAVS is required to collect California sales tax on those orders with a ship-to address within California.  

Shipping / Insurance:

ABHNAVS ships both nationally (U.S.) and Internationally (to selected countries).  Insurance can be added, at the customer's request (ABHNAVS does not automatically insure all shipments and the customer is responsible for insurance). 

Insurance can be purchased as an item (Z-SHP-STDINS) at $1.00 per $100.00.  Customer will select amount of insurance desired (insurance does not cover cost of shipping nor will it cover more than the actual value of the items shipped).

If a credit card is being used to charge the order, then the BillTo information should match the information used by the credit card company to send the monthly  statement (i.e. the name, phone, address, city and zip).

The recipient of an order (that provided as the ShipTo information) will be provided with BillTo contact information (name, address and phone#).  The ABHNAVS packing slip enclosed with an order may include both BillTo information and ShipTo information.

We cannot accept responsibility for packages that are lost or stolen once they are delivered. If you do not wish to have your packages left without a signature,  please let us know at the time that your order is placed so that we can ensure that your order is shipped with signature required on delivery.

Current shipping methods: rates and information:

A1. Standard/Cont.US 1 lb to 3 lb.  [click for options]  6.75 A2. Small&Light.; Cont.US < 1lb. (1-2 small items caps tabs pwdr)  4.98 A3. Liquid Nutritionals / Cont.US covers 4 to 6 lbs or  3 32 oz bottles. 7.77 A4. Heavy / Cont. US over 14 lb includes discount credit for over $75 purchase 15.75 B. AK HI VI PR -- USPS Priority (BASE Rate uses Flat Rate Box)*  8.95 C. US 2nd DAY up to 1.0 lb (BASE Rate)*  18.95 D. US NEXT DAY up to 1.0 lb (BASE rate)*  29.98 E1. CANADA (only) -- USPS First Class International 2 lb. (BASE Rate)*  9.25 E2. MEXICO (only) -- USPS First Class International 2 lb (BASE Rate)*  14.75 E3. EUROPE (only) -- USPS First Class International 2 lb. (BASE Rate)*  19.98 E4. INTERNATIONAL (AU JP etc) -- USPS First Class International 2 lb. (BASE Rate)*  22.00 E5. ALL INTERNATIONAL-USPS GLobal Exp. or UPS (BASE Rate)*  72.00 J1. Books & Pubs -- (USPS priority mail up to 2 lb)*  7.50 J2. Books & Pubs -- (USPS media mail; est. upto 9 days; Cont. US <3lb.)  3.75 K. Gifts&Glass -- Amount Approved By Cust. See Item above  0 L. Metabolic Reports (KAMM-12) Free; Non KAMM-12 item $25.00  0 M. Free -- (Nutritional Products ONLY; >$75 AND < 4 lb.)  0 Z1. Base Adj. or Special Svc. -- customer approved charge listed above.  0 *Note:  (*) indicates base rate for the shipping option.  When exact shipping cannot be precisely established, the Customer selects a BASE rate which is appropriate for the item purchased and the type of delivery service requested.   Customer approval will be requested for any additional charges over the base amount. Any additional charges will appear as a separate charge on the Customers credit card. Additional Shipping Notes:  Most non-expedited items (standard shipping) is done via Ground service.   An extra charge might be added to cover heavier items, such as bottled liquids.  If you are concerned about shipping costs, please call us so that we can provide you with a precise amount.  Expedited shipping is as of the date of shipment.  Orders are usually processed on the same day if received by 11:00am Pacific Time.  Orders received after 11:00am Pacific time are processed the following day.  Shipping is typically done the day following processing. Gifts, Glassware, Antiques and Collectibles shipping costs are determined after sale with Customer. We will notify you by email for your approval of the shipping charges and the additional charge to your credit card. For the USPS Flat Rate, if it is not possible to fit all items into one of the USPS Flat Rate boxes, we will notify the Customer and a decision at that time can be made as to whether US 2nd Day Air Express or USPS Priority Mail (non-FlatRate) should be used.

ABHNAVS will select the carrier for all shipping events.  ABHNAVS typically uses  UPS, and USPS.  Shipments 13 oz. or less typically go USPS First Class mail; over 13 oz and less than 5 lb is typically shipped USPS Priority Mail.  Our primary carrier for items over 5 lbs is usually UPS.

ABHNAVS reserves the right to change the shipping carrier at any time, even if pre-specified by the online system.  This is typically the case for shipments to Alaska and Hawaii where USPS is selected.

Customer can request a specific carrier by notifying us within 8 hours of original order. At the discretion of ABHNAVS, carrier will be changed, but the Customer may be requested to pay any difference in shipping costs.

Shipping is Free for ONLY Vitamin, Supplement, and Nutritional Product orders  over $75.00 (method is usually ground and carrier is chosen by ABHNAVS).  Insurance (when applicable) is a separate charge and not included in this offer.  This "free shipping" offer is for orders under 4 lb. in weight and shipped to continental U.S. addresses ONLY. 

The Customer is responsible for selecting the correct shipping option. If the Customer should have received free shipping (UPS ground), but selected the standard Vitamin/Supplement shipping charge, we must be notified within 30 days of the order placement date for a credit to be issued.  Other than the case where the Customer should have received free shipping, if an incorrect shipping option is selected, we must be notified IMMEDIATELY and BEFORE 2pm Pacific Time of the date of the order (or before 10am Pacific Time on the following business day if the order was placed after 2pm Pacific Time).  No credit will be issued for orders already shipped.

There is no free shipping on items non-nutritional items such as gift or glass items.  The shipping price is worked out post-sale with the Customer.

There is no free shipping or shipping credit on International orders.   Customer can select alternative shipment method (time frame for delivery), but shipping costs in this case will be added  to the Customer's order as an additional (separate) charge on the Customer's credit card.

There is a $3.00 processing fee for International orders which is documented by the customer purchasing the online store item Z-INT-TERMS.  The International Customer is strongly encouraged to completely read this Terms-Of-Use page and should thoroughly read the Z-INT-TERMS product description.  The customer can place a 2nd order for the Z-INT-TERMS or ABHNAVS can do it as well (there is an additional $2.00 charge if ABHNAVS has to make this manual entry on your behalf).

International Orders (see also our International Orders web page):

ABHNAVS is set up to process international vitamin and supplement orders. Customer must read and agree to this section and the web page on  International Orders before placing an international order.

Customer should not order until they have confirmed that their country appears in one of the acceptable lists (see "International Orders" page).

Customer must ensure that the product and quantity ordered is legal in their country and does not require a doctor's prescription or special clearance.

Process / Procedure for International Orders

For international orders, ABHNAVS has implemented a process which requires that ALL INTERNATIONAL ORDERS must add (purchase) the Processing / Terms item.  Details of the procedure are available under the International Orders page.

Once an International order has been placed,  ABHNAVS will send an ORDER confirmation email.  There will be two confirmation emails: an ORDER confirmation email and a CHARGE confirmation email for credit card charges.  If the ORDER confirmation email is not received, the customer must contact ABHNAVS either by email or by FAX to request a confirmation of their order.  Failure to do so could result in an order cancellation and a 10% cancellation fee.

Under certain circumstances (dollar value of the order, address verification failure, etc), a Customer may be required to supply additional credit card documentation.  Usually this occurs on a first time order where the Customer is new and the credit card has not been cleared by our system.  If this is the case, additional documentation will be requested in our email regarding the confirmation order (step #2, above).  If additional information is requested, it will almost always be for:

·        The first page of your most recent monthly statement from Customer credit card showing credit card's Logo and address along with Customer's name and address and the last 4 digits of your their card number.

                     OR

·        A copy of your credit card (front and back) and

·        A copy of your most recent phone, gas, electric or water bill which shows Customer shipping address.

Note 1: Our secure fax number is  8 3 1   6 7 6 - 3 2 0 6 (you can block out all but the last 4 digits of your card #, if you wish)

Note 2: Customer can also attach a scanned image of your information to an email.  If you chose this option, please cross out all but the last 4 digits of your credit card number and and send it to egbInternationalOrders@egetbetter.com.

UPS air express services are available upon request (by selecting the appropriate base shipping rate when making payment on an order).\ With UPS, tracking information is provided to Customer once ABHNAVS ships Customer's order. 

However, we recognize the expense of shipping with UPS, so ABHNAVS by default ships via USPS First Class International (shipments less than 4 lb)  and USPS Priority International (shipments over 4 lb).   Limitations of this service are documented on the Processing/Terms Item which the International customer adds to their shopping basket. 

USPS First Class International  and USPS Priority International provide the cheapest method for shipping, but the customer assumes the risk.  Normally this option is very reliable since only governmental post offices are involved.  However,  there is no guarantee of insurance, tracking or delivery for USPS First Class International  and USPS Priority International -- the Customer assumes all risk. Our only responsibility will be to provide, on request,  documentation that the order was shipped (i.e., a copy of the USPS receipt indicating date and shipment to Customer).

For all International orders, the Customer assumes all responsibility for import/export paperwork in the destination country (ship to), getting the necessary governmental approvals and payment of any import fees, brokerage fees, duty or other fees imposed by the Customer's country.

By placing an order, the Customer acknowledges that they are responsible for all customs, brokerage, duty and other fees applied by their country.  Customer acknowledges that any fees not paid by Customer and billed back to ABHNAVS are the responsibility of the Customer.  Customer agrees that ABHNAVS shall have the right to bill the credit card used in the original order for any fees that were the responsibility of the Customer.  Furthermore, ABHNAVS, reserves the right to charge a $10.00 processing fee for any amount billed back to ABHNAVS due to the Customer's non-payment of such fees.  Customer agrees not to dispute ABHNAVS credit card charges to recover such fees.

No credits will be issued for goods returned or refused by Customer. Customer is responsible for acceptance of shipment and for responding to any delivery attempt notification provided by carrier.  Return credit will not be issued for items returned by carrier due to customer not accepting delivery of shipment.

Goods returned by customs:
The Customer must ensure that nutritional supplements and vitamins can be imported from the United States.  If the customs in the destination (ship to) country returns an order, we will refund to your credit card your total minus all return shipping charges, all other charges such as customs warehousing and quarantine fees or duties, along with 20% of the the product order value charged as a re-stocking fee. The initial shipping charges (including any additional shipping charges agreed to by the Customer as a separate charge) are NOT refundable.
 

Payment: 

We accept checks (US BANKS ONLY), US or Canadian POSTAL money orders, and credit cards (Master, Visa, Discover and American Express) and PayPal. Make checks and money orders PAYABLE TO “A Better Health, Nutrition, and Vitamin Store”. Shipment of products paid by checks will be subject to a 7-day holding period for checks (once received) to clear.  Only credit cards (listed above) are accepted for international orders.

When the customer pays by credit card, they need to be aware that if the information they enter for their credit card is incorrect (e.g. billing zip code does not match what the credit card company has on file) the transaction / purchase will be declined, the customer's bank or financial institution may actually "reserve" or "commit" funds in the amount of the declined transaction. Individual banks and financial institutions vary on how they treat a declined transaction.  Some process the decline immediately and do not reserve any funds, whereas others (usually the smaller banks and credit unions) may clear the declined transaction after a number of business days or even wait for up to 30 days to clear the declined transaction (with reserved funds).  If the customer is concerned with credit card balance or having funds "committed", they should not re-try a declined transaction.  Similarly, when we "void" a transaction, the customer's funds may remain "authorized" until  they automatically clear (sometimes up to 30 days). Customers with concerns about declined or voided transactions possibly tying up funds should check with their card issuing bank or financial institution. If our assistance is needed in ensuring committed/authorized funds are released, please contact us on our main toll-free number (found at the top of almost every page on our web site and under the contact section.) 

Cancellation:

Only orders not already shipped can be cancelled.  All orders cancelled by customer are subject to a 10% cancellation fee.  This includes Money Orders and Checks. 

Backordered shipments discussed under Availability.  Backordered shipments are treated the same as all other orders regarding cancellation fees.  If a backordered item cannot be shipped within 30 days, the cancellation fee will be waived.

Orders cancelled by ABHNAVS are also subject to a 10% cancellation fee under the following circumstances:

	If the customer does not respond to our email request or refuses to pay for additional taxes (e.g. customer selected wrong state and taxes were not collected for the order) or shipping charges (e.g. when customer selected an incorrect shipping option such as free shipping when the order does not meet requirements for free shipping).
	When an order is completed with a check or money order payment, but the check or money order is never sent.  In this case, a letter requesting the cancellation fee will be sent.
	On international orders where customer does not respond to our email requests (initial email, 2nd request, and final request) for order confirmation (see details in the "International Orders" section, above).

Availability:

All products are subject to stock availability.  We do our best to keep products in stock. Orders for out-of-stock products will be placed on backorder for up to one (1) month.  For orders which have items that are out of stock, and others that are in-stock, we will ship those items which are available and follow-up with an additional shipment of any remaining products once they are back in stock. 

For any quantity purchase of an item where insufficient stock exists, ABHNAVS reserves the right to send a partial order and follow-up at a later time with the remaining items. 

ABHNAVS also reserves the right to substitute an alternative quantity and/or size of the same product where the substitution results in the same quantity ordered of a given item.  For example, two bottles of 50 capsules each, might be substituted for one bottle of 100 capsules of the same product.  Similarly, one bottle of 100 capsules could be substituted for two bottles of 50 capsules of the same product.  In no case will the Customer be charged more for the substitution.  Also, if a product comes in multiple language labels, and if a given foreign language (non-English)  label for a product is out of stock, the English Language label will be substituted.

From time to time, one of ABHNAV's suppliers will change their formulation of  a product and as a result, the number of capsules or tablets will change as well amounts of specific ingredients.  If the supplier changes the formulation of a product, but keeps the same UPC code we will not distinguish between the original and the reformulated product when it is shipped.  On occasion, Customer may receive the same item in different bottle sizes or with label variations.  Our policy is that as long as the UPC code on the label is the same, the product is the same product.

Customer must notify ABHNAVS by phone or email within 8 hours of placing an order if our policy regarding back-orders and stock availability is not acceptable.  When notified, ABHNAVS will either confirm that all items are available or cancel the outstanding order if all items are not available.  No cancellation fee will apply if the order is canceled for availability reasons.

Shipping costs for additional shipments are paid for by ABHNAVS and no additional cost is passed on to the Customer.

Gift items are often one-of-a-kind and not stocked. 

Separate Charges: 

When placing an order, please be aware that we reserve the right to charge separately for any additional shipping (in special cases such as collectibles, glassware and international orders).  The right to charge separately applies to situations where sales taxes which were not collected as required by the state of California.

Returns (US orders only):

Reporting Services:

Due to the nature of the KAMM-12 reports, there are no returns or refunds for KAMM-12 orders once the laboratory requisition paperwork has been shipped.  Customer must have lab work done within 45 calendar days of the date order was placed.  If there are any data transcription errors from the laboratory report to the KAMM-12, the laboratory data will be re-processed and a new KAMM-12 will be produced at no additional charge to the Customer.

Vitamins / Supplements: 

1.     Unopened products conditionally qualify for a 30-day money back guarantee.  This does not apply to Clearance Items.   Since we follow our manufacturer and supplier guidelines for returned merchandise; different products may or may not be returnable.  Also, some manufacturers guarantee their products; we will be happy to assist with manufacturer returns.

2.     If you need to return a Vitamin / Supplement product, please call the Customer Service Department at  8 8 8  8 5 6 - 9 9 7 0 to determine if the item is returnable and obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) number. When contacting the Customer Service Department, please have the following information available: Customer name, order number, and the nature of the problem.

3.     Returned products MUST BE RECEIVED WITHIN 30 DAYS of the original shipping date. Products MUST BE RETURNED UNOPENED, COMPLETE, AND IN RESALABLE CONDITION. Products MUST BE ACCOMPANIED by an RMA number. Products that do not meet these conditions WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER. All shipping charges will be the sole responsibility of the Customer.

4.     If the Customer refuses delivery of an order, Customer will be responsible for the cost of the return delivery service as well as a 10% re-stocking fee.  Credit will be only be issued for the amount of the original order less the shipping costs and re-stocking fee.

Other Items (excluding Reporting services and Vitamins/Supplements):

Sales for  "Other Items" (those not covered above) are considered final and not returnable.   Damage related issues, see the "Damaged Items" section of this document.

Returned products.  Returned products are subject to a 20% restocking fee. This includes orders that are refused at time of delivery.

Shipment Not Received Claims must be made within 35 days of order or 30 days of shipment, whichever is longer.  Customer must notify ABHNAVS by email or phone within the allotted time frame.  ABHNAVS will not honor any claim received after 35 days of order or 30 days of shipment, whichever is longer.  If such a claim is received within the allotted time, a claim number will be issued by ABHNAVS to document the claim.  ABHNAVS will research the shipment and determine if any refund or compensation is in order.  Valid cases where a refund or credit will be issued include damage in shipment, lost in shipment or otherwise undeliverable by our carrier.  If our carrier provides documentation that the shipment was delivered, we will assume the package was delivered.  If Customer requests or arranges for the carrier to leave a shipment without accepting the shipment in person, we will not assume responsibility for the delivery.

Damaged Shipment Claims

Any damage in shipment must be reported to ABHNAVS within 5 days of receipt of shipment.  Customer should  contact us by phone to arrange for return or pickup by our shipping company.  If there is partial damage, only the damaged items will be considered for refund.

Damage for Vitamins and Supplement products require either breakage of the container and/or leakage of product in order for the product to be considered damaged. 

Customer must keep all shipping materials relating to a damaged shipment until such time as the carrier has had an opportunity to inspect them to determine the cause of the damage.  If necessary (such as when liquid items are involved), use a garbage bag (preferably "double bagged") to store the shipment.

Failure to follow the above procedures will result in damage claims being denied.

Refunds:

	Refunds, when and if applicable,  will be issued by check or credit card depending on Customer's method of payment.
	Shipping and handling fees are non-refundable.
	If refund is due to loss or damage, Customer will be asked to complete and return a claim form to ABHNAVS.  Customer must provide all requested information and the form must be signed and dated by the Customer.  The claim form must be returned by mail or faxed back to ABHNAVS within 15 days (20 days for International orders). No refund will be issued if the claim form is not complete and returned in a timely manner.

Communications to ABHNAVS

Unless otherwise expressly indicated, any communication or material you transmit to this website by electronic mail or otherwise, including any personal data, questions or answers, comments or suggestions, is, and will be treated as, non-confidential and non-proprietary.